Frequently asked questions

When in doubt, have a look at our FAQs.

Can ReactionLink be used for Live TV only?

No. ReactionLink can be used for recorded broadcast and a wide range of other events, such as hybrid, in-person online conferences, trade fair presentations, theater productions and many more. Even though we focus on TV now, our tool was built for professional events of any kind and continues to be useful as such.

Can I use ReactionLink for free as a presenter?

We offer a 14 day free trial period to test out the tool and get familiar with all its functions. Afterwards, our offers depend on the usage, event frequency and your wishes. Don‘t hesitate to contact us for an inquiry.

Can I use ReactionLink for free as a viewer?

Yes, ReactionLink is always free of charge for viewers who want to answer a poll made by presenters. You only need a stable internet connection and a smartphone, that‘s it.

How am I supported during Live TV?

All customers receive a personal demo to get familiar with the product. During Live Shows, we usually offer in-person support at the studio, to make sure everything is running smoothly and to the customer‘s satisfaction. Our team is reachable via phone at all times for urgent matters. For everything else, you can always send us a message at team@reactionlink.de.

Are results always anonymous?

Yes. We do not collect personal information that can be tracked to any individual answers.

How are results shown during a show or an event?

Results are shown if you select them to be published on the TV output. Answers are always anonymous, no vote can be directly linked to personal data. If you have comments or chats activated, you can select those you want to show and therefore avoid fowl language and the like. Viewers cannot see other viewers‘ comments unless you show them on the TV output.

How do you make sure the votes are real?

We work together with friendly captcha, a tool that verifies users through GDPR-compliant software without collecting any personal data. That way, bots are blocked from entering the interactions, leaving real people only.

How does ReactionLink work?

Simple. 
1. You log in, 
2. create an event for your show in your dashboard,
3. and add any number and kind of polls you desire,
4. arrange them in the order you like, 
5. add your branding
6. and share the automatically generated QR code with your audience. 
7. You can decide if you want to show all polls at once or one-by-one. 
8. Your audience scans the QR code with their smartphones and can immediately answer.
9. If you want, you can show and share overall results with your audience via the TV output.

In case you need more specific polls or require tailored solutions, let us know. We‘ll be happy to help.

What kind of polls are supported?

We currently offer MC with any number of answers, word clouds, interactive maps, likert scales and sliders, comments and Q&As. However, we also support quizzes, guided tours, scheduling, ticketing and many more.

How can I use ReactionLink for a recorded broadcast?

Even if you cannot use live polls, ReactionLink gives you many options to enhance your program. You can use quizzes during commercial breaks and give the answer within the next section. Or you could link the shows, meaning you show the QR code in the first show and have the results shown and reflected within the next, making your viewers want to tune in even more within the next show.